RIGHT OF WITHDRAWAL INFORMATION - RETURNS

In addition to our standard 14 day return policy, we offer an extended return policy during the holiday season to make buying gifts even easier. Orders placed from Monday 15 November 2021 can be exchanged or returned for a refund until Sunday 9 January 2022.

Right of Withdrawal

You are entitled to return a product, for whatever reason, within 14 days from:

(i)            the time you received the product

(ii)           if several products on one order are delivered separately, from the date the last product was received.

 

Return procedure
To exercise the right of withdrawal, send the return request from your private area or click on the "registered user" link; if you are not a registered user click on the "Unregistered User" link below

 

REGISTERED USER

 

NOT REGISTERED USER

Follow these simple steps:

  1. enter the order number,

  2. follow the instructions to complete the online return request,

  3. you will receive an e-mail confirming your right to withdraw containing the instructions for returning the product.

  4. ship the package with UPS using the return label inside the package 

You can (a) book the pick-up at your home, by consulting the following link https://wwwapps.ups.com/pickup/schedule?loc=en_US, or (b) search for the closest UPS point at the following link https://www.ups.com/dropoff/.



To meet the withdrawal deadline, it is sufficient for you to submit your request form before the withdrawal period expires.

As an alternative to online returns, you can send an explicit declaration to Triboo Digitale using the  contact form  or to the e-mail address  ccare@fabianafilippi.com , about your decision to withdraw (indicating the item to be returned and the reason) and follow the instructions in the withdrawal confirmation email you will receive from Triboo Digitale.

 

If you withdraw, you will be reimbursed for the payments you have made, including delivery costs without undue delay and in any case no later than 14 days from when Triboo Digitale receives your decision to withdraw.  These refunds will be made using the same payment method you used for the initial transaction, unless you request a refund on a different payment method, in which case any additional costs deriving from the different payment method will be at your expense.   The refund may be suspended until receipt of the goods or until you have demonstrated that you have returned the goods, whichever is earlier.

If you have received the product, please return it to Triboo Digitale without undue delay and, in any event, within 14 days from the day you sent notice of your withdrawal. The deadline shall be met if you send back the goods before the period of 14 days has expired. You shall bear the direct cost of returning the goods. If you exercise your right of withdrawal via the website using the return service provided by the website, before confirming the withdrawal request, the cost to return the goods will be indicated.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

Size change

If you only wish to change the size of the product you received, within 14 days from when you received the product you must select the item "return to change size" in your reserved area.  Then you can check the additional sizes available for the same product model purchased and you can select the desired size.   Once you have selected the new size, you can proceed with the return of the product received by following the instructions on this page and on the website. Once we receive the returned product, we will directly send you the product in the new size you have selected. 

If you wish to replace one product with a different size and return the others with reference to a multiple order, 2 different requests must be opened starting from the original order:
- one for the products to be returned
- one for the product to be exchanged
it being understood that both requests must be made within the deadline indicated above.

 The returned products must be returned intact, complete with all their elements and accessories (including the labels and tags unaltered and attached to the product), accompanied by the attached instructions / notes / manuals, and the original packaging and the guarantee certificate, if present.

You are responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.