In these extremely difficult and unprecedented times, the health and safety of all our staff and customers is our top priority and we want to inform you on the measures we have put into place.


Are the stores open?

Following governmental regulations we have temporarily closed all our stores in the countries affected by the epidemic. The online shop remains open with all the appropriate health and hygiene measures adopted in our warehouses to offer you the best service possible.


Can I place an order online? Will Fabiana Filippi deliver the goods?

Yes, you can shop online at the Fabiana Filippo website.


Can I cancel the order before it is despatched? Will I get a refund?

Yes, of course. If you have made a purchase and you change your mind before it is despatched, you can request a refund of the amount at any moment in time.


Is the RMA service available?

Yes, the RMA service is available. The peremptory returned materials deadline has been extended to 30 days from the order despatch date.
Visit the “RETURNS AND REFUNDS” section for further information.


If I shop online, are delays in the delivery of the orders envisaged?

All deliveries will be carried out as normal. Due to the exceptional circumstances of these current weeks, delivery times may vary. We apologise for any inconvenience, our staff are doing everything possible to manage online orders in the best way they can.


Customer Care Service

We remain at your disposal and we will be delighted to assist you with your orders online.
Please feel free to contact our CUSTOMER CARE SERVICE



With our warmest best wishes,

Team Fabiana Filippi