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In the event of defects and / or non-compliance, you will have the right to restore the conformity of the product, by repair or replacement, or to alternative remedies in the cases expressly provided for in art 8 of the General Conditions of Sale (visit our General Conditions of Sale page)
If you have received a damaged, non-compliant, defective or incorrect product, you can request the repair or replacement or refund of the item no later than 2 (two) months after detection. Pursuant to and for the purposes of the European Directive 44/99 / EC and articles 128 et seq. of the Italian Legislative Decree n. 206/2005 (Consumer Code), the products you have purchased are covered by the legal guarantee of conformity, which covers the lack of conformity of the products for a maximum period of 24 (twenty-four) months from their delivery.
To request a refund, follow the instructions indicated in the previous paragraph - "Return Request" - indicating the specific reason "Damaged, non-compliant product or incorrect sending" and attaching one or more images of the item in question, in which the defect is clearly visible.
Once the procedure is completed, you will receive a confirmation email containing the return form and all the instructions to proceed with the shipment.
The authorization to return the product will in no way constitute recognition of non-compliance, the existence of which must be verified by us after the return.
We reserve the right to refund the defective item only after carrying out the appropriate quality checks, to verify the actual non-conformity of the returned product.
In the event that the non-conformity of the product is ascertained, we will refund with the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.