Complimentary standard and express shipping & return
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The order is usually delivered within 5 working days in Italy and in Europe and within 8 days for all other destinations. Shipping costs vary based upon shipment type, destination and your cost will be automatically calculated at checkout.
The courier delivers from Monday to Friday excluding on public holidays. During peak periods and holiday periods delivery times may take longer.
Please note that if your order contains more than one item, it might be dispatched from different Boutiques in separate parcels and at different times. When each parcel is dispatched you will receive a confirmation email with the corresponding tracking number.
For orders placed by credit card one working day must be added to the normal shipping times for normal administrative checks. For orders placed by bank transfer the shipping times will be calculated starting from the payment confirmation.
|GEOGRAPHIC DESTINATION AREA||DELIVERY DEADLINES|
|Europe zone||Within 5 working days from confirming the order|
|Non-Europe zone||Within 8 working days from confirming the order|
Collection in Boutique
We offer you the possibility to pick up your order for free in a store. During the checkout process select Pick up in store and choose which store you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up in store.
You have 7 (seven) days starting from the receipt of the email to pick-up the order in Boutique. In order to collect it you will need to bring with you a valid identity document, a copy of the order confirmation and invoice received by e-mail.
In case your order is collected by a third party (i.e. not the name on the order) it is necessary to bring a proxy signed by the person who placed the order, a copy of a valid identity document of the latter, a copy of the order confirmation and invoice received by e-mail.
Taxes and duties
To ensure that the most accurate pricing and delivery costs are displayed while browsing our site, we recommend that you select your country from the list of shipping destinations. Local VAT will be applied for all EU destinations, UK and USA.
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
The following countries are shipped to on a DDP (Delivery Duty Paid) basis: Albania, Armenia, Australia, Austria, Belgium, Belarus, Bosnia, Bulgaria, Canada, Czech Republic, Cyprus, Croatia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lebanon, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States.
If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed does not include taxes and duties. The recipient is responsible for all import taxes, customs and local taxes imposed by the country to which the shipment is made. The payment of these taxes is necessary to release the order from customs duties.
We cannot predict what the amount to pay for taxes and customs will be, therefore we ask that you check before making an order. Your shipping costs are already included in the total of your final order. In any case, the courier can present you with a separate invoice for the local taxes that need to be paid.
The parcels are shipped to Russian Federation, Ukraine and Moldova on a DDU (Delivery Duty Unpaid) basis.
* The times indicated do not take into consideration:
a) bad weather or any major natural disasters
b) customs issues
c) disadvantaged locations (remote islands, locations in the desert, etc.)