EXCHANGE AND RETURN

Right of Withdrawal

 

You are entitled to return a product, for whatever reason, within 14 days from:

 

(i)            the date you received the order

(ii)           the date you received the last parcel, in case the order is delivered in separate packages.

 

Return procedure

 

As a registered user you can submit your return request in your private area clicking on "Registered user".

In case you do not have an account, you can proceed with the return request clicking on "Not registered user" here below:

 

REGISTERED USER

 

NOT REGISTERED USER

Follow these simple steps:

 

  1. enter the order number;

  2. complete the online form with the information requested;

  3. once the return request is confirmed you will receive a return confirmation email with the instructions to send back the product;

  4. attach the UPS prepaid label provided in the original package outside the box. In case you did not receive the shipping label, please contact our Customer Care;;

  5. book the pick-up at your home clicking on the following link Schedule a pickup. In alternvative, you can take the parcel to the closest UPS point: UPS drop-off point locator.

 

ATTENTION: if you placed an order in a non-EEC country, 3 copies of the original invoice received must be attached outside the package.

 

In order to meet the withdrawal deadline you need to submit your request form before the withdrawal period expires.

 

In alternative you can send an explicit withdrawal declaration (indicating the item to be returned and the reason) to Triboo Digitale using the contact form or to the email address ccare@fabianafilippi.com. You will receive then a return confirmation email from Triboo Digitale with the instructions to send back the product.

 

Should you decide to proceed with the return, you will be refunded for the payments you have made, including delivery costs within 14 days from when Triboo Digitale receives your withdrawal decision. These refunds will be issued on the same payment method you selected for the purchase, unless you request a refund on a different payment method. In this case any additional costs due to the different payment method will be at your expense. The refund may be suspended until receipt of the goods or until you have demonstrated that you have returned the goods.

 

We invite you to return the product to Triboo Digitale within 14 days from the day on which you communicated the withdrawal. We inform you that the return is completely free with the UPS return label provided in the package. 

 

The returned products must be returned intact, complete with all their elements and accessories (including the labels and tags unaltered and attached to the product) with the attached instructions / notes / manuals, the original packaging and the guarantee certificate, if present. You are responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

 

Size exchange

 

If you wish to exchange the size of the product you received, within 14 days from the date you received the product, you must select the option Exchange in your private area. Then you can check the sizes still available for the same product and select the desired size. Once you selected the new size, you can proceed with the return of the product following the instructions in the page. Once we receive the returned item, we will send you directly the product in the new size. 

 

If you wish to exchange a product in a different size and return other items, you have to submit two different requests starting from the original order:


- one for the products to be returned


- one for the product to be exchanged


Both requests must be submitted within the deadline indicated above.

 

Please note that you can request the size change only once in relation to each product purchased; therefore, if after the receipt of the new size you selected, you think it is incorrect again, you can only exercise the right of withdrawal with reference to this product, under the terms and conditions indicated in the Conditions of Sale.

 

The returned products must be returned intact, complete with all their elements and accessories (including the labels and tags unaltered and attached to the product) with the attached instructions / notes / manuals, the original packaging and the guarantee certificate, if present. You are responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.