RIGHT OF WITHDRAWAL INFORMATION - RETURNS

TO REQUEST THE RETURN OF ORDERS PLACED BEFORE 12/10/2020, PLEASE CONTACT CUSTOMER SERVICE.

 

For all orders placed from 1 to 30 December 2020 it will be possible to ask for a return until 10 January 2021.

 

Right of Withdrawal

You are entitled to return a product, for whatever reason, within 14 days from:

(i)            the time you received the product

(ii)           if several products on one order are delivered separately, from the date the last product was received.

 

Return procedure
To exercise the right of withdrawal, send the return request from your private area or click on the "registered user" link; if you are not a registered user click on the "Unregistered User" link below

 

REGISTERED USER                       NOT REGISTERED USER

Follow these simple steps:

  1. enter the order number,

  2. follow the instructions to complete the online return request,

  3. you will receive an e-mail confirming your right to withdraw, containing the return form to be included in the package and the instructions for returning the product.
    Remember to insert the completed return form in the package together with the product.
  4. send the package through one of the 2 alternatives below:

    1. via UPS using the return label inside the package or by printing the one received via email in the confirmation of the withdrawal
    2. via a forwarder of your choice with standard shipping to: 

    Arvato Services Italia S.r.l.
    via Lombardia 21,
    24060 Telgate (BG) Italia

To meet the withdrawal deadline, it is sufficient for you to submit your request form before the withdrawal period expires.

As an alternative to the online return request, you can send an explicit declaration to Triboo Digitale, using the contact form or email address ccare@fabianafilippi.com, of your intention to exercise your right of withdrawal using the withdrawal form enclosed, following the instructions provided in the withdrawal confirmation email you will receive from Triboo Digitale.

 

If you withdraw from this contract, we shall refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which Triboo Digitale receives your decision to withdraw from this contract. We will carry out such refunds using the same means of payment as you used for the initial transaction, unless you request the refund via a different means of payment, in which case you will be charged for any additional fees incurred as a result of your choice of such means. We may withhold the refund until we have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.

If you have received the product, please return it to Triboo Digitale without undue delay and, in any event, within 14 days from the day you sent notice of your withdrawal. The deadline shall be met if you send back the goods before the period of 14 days has expired. You shall bear the direct cost of returning the goods. If you exercise your right of withdrawal via the website using the return service provided by the website, before confirming the withdrawal request, the cost to return the goods will be indicated.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

Size change

If you only wish to change the size of the product you received, within 14 days from when you received the product you must select the item "return to change size" in your reserved area.  Then you can check the additional sizes available for the same product model purchased and you can select the desired size.   Once you have selected the new size, you can proceed with the return of the product received by following the instructions on this page and on the website. Once we receive the returned product, we will directly send you the product in the new size you have selected. 

 The returned products must be returned intact, complete with all their elements and accessories (including the labels and tags unaltered and attached to the product), accompanied by the attached instructions / notes / manuals, and the original packaging and the guarantee certificate, if present.

You are responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.